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Returning Defective Products
Returning Defective Products Audio Direct will either send a replacement out immediately, and charge your account for the new shipment, or will wait until the original product is returned before shipping the replacement. Customer must notify Audio Direct with the option they would like to choose.
Returning Defective Products Audio Direct will pay for the return shipping of defective or damaged products, provided that it is replaced with the exact or similar model from Audio Direct.
Returning Defective Products All returns must be packaged in their original packaging, with all accessories included, and have a copy of the original invoice with it.
Returning Defective Products All returns must be double boxed.
Returning Defective Products The customer is responsible for any loss or damage to products during return shipping. Audio Direct highly recommends shipping via UPS or FedEx, and insuring the product.
Returning Defective Products No returns or credits will be issued for the following items: flat panel displays, 20-inch or larger televisions, projectors, projection screens, seating products, acoustic treatments, special order products, and custom made products. If any of these products are received damaged from transit the product will be replaced with the exact or manufacturer's replacement model under Audio Direct's terms for a product "damaged in transit". Any defect in these products will have to be repaired, by the customer, under the terms of the manufacturer's warranty.
Returning Defective Products No returns or credits will be issued for blank media or batteries that have been opened.
Returning Defective Products Final approval of any return is based upon receipt and inspection, by Audio Direct, of the product.
Returning Defective Products Defective items must be reported to Audio Direct within 14 days of delivery for the defective items to be replaced.
Returning Defective Products Defective items that are not replaced with the exact or similar model from Audio Direct will be processed as a "Non-defective Product" return.

Returning Products Damaged in Transit

Returning Products Damaged in Transit Products that are damaged while in transit will be replaced with the exact or manufacturer's replacement model.
Returning Products Damaged in Transit Damage must be reported to Audio Direct within 48 hours of delivery for the return to be treated as a "Damaged in transit" return.
Returning Products Damaged in Transit To report damage to Audio Direct e-mail info@audio-direct.com or call 1-888-628-3467.
Returning Products Damaged in Transit Audio Direct will pay for return shipping of products damaged in transit, provided that the product is being replaced with an exact or manufacturers replacement model from Audio Direct.
Returning Products Damaged in Transit Audio Direct will either send a replacement out immediately, and charge your account for the new shipment, or will wait until the original product is returned before shipping the replacement.
Returning Products Damaged in Transit A return authorization must be obtained from Audio Direct prior to the return being shipped back to Audio Direct. Products shipped to Audio Direct without a return authorization will be refused.
Returning Products Damaged in Transit All returns must be packaged in their original packaging with all accessories included, and have a copy of the original invoice with it.
Returning Products Damaged in Transit All returns must be double boxed.
Returning Products Damaged in Transit Final approval of any return is based upon receipt and inspection, by Audio Direct, of the product.
Returning Products Damaged in Transit Products damaged in transit that are not replaced with an exact or similar model from Audio Direct will be processed as a "Non-defective Product" return.

Returning a Non-Defective Product

Returning a Non-Defective Product A return authorization must be obtained from Audio Direct prior to the return being shipped back to Audio Direct. Products shipped to Audio Direct without a return authorization will be refused.
Returning a Non-Defective Product Most products that are not opened will have 90% of the product's sale price refunded. Shipping is not refundable. Most products can be returned within 14 days from the date of delivery. After 14 days a product cannot be returned.
Returning a Non-Defective Product Most products that are opened will have 85-80% of the product's sale price refunded. Shipping is not refundable.
Returning a Non-Defective Product Return authorizations are valid for 14 days from the time of issue. After 14 days the return will not be accepted.
Returning a Non-Defective Product All returns must be packaged in their original packaging with all accessories included, and have a copy of the original invoice with it.
Returning a Non-Defective Product All returns must be double boxed.
Returning a Non-Defective Product All returns must be in usable condition with all instructions and accessories.
Returning a Non-Defective Product The ACTUAL shipping & handling costs will be charged to the customer at the time of the refund.
Returning a Non-Defective Product The customer is responsible for the return shipping charges.
Returning a Non-Defective Product The customer is responsible for any loss or damage to products during return shipping. Audio Direct highly recommends shipping via UPS or FedEx, and insuring the products.
Returning a Non-Defective Product Abused, mishandled, altered, or damaged products cannot be returned to Audio Direct.
Returning a Non-Defective Product No returns or credits will be issued on car stereo equipment that has been installed.
Returning a Non-Defective Product No returns or credits will be issued for blank media or batteries that have been opened.
Returning a Non-Defective Product No returns or credits will be issued for the following items: flat panel displays, 20-inch or larger televisions, projectors, projection screens, seating products, acoustic treatments, special order products, and custom made products. If any of these products are received damaged from transit the product will be replaced with the exact or manufacturer's replacement model under Audio Direct's terms for a product "damaged in transit". Any defect in these products will have to be repaired, by the customer, under the terms of the manufacturer's warranty.
Returning a Non-Defective Product Final approval of any return is based upon receipt and inspection, by Audio Direct, of the product.
Returning a Non-Defective Product Any product that does not meet the above requirements will not receive a refund.
Returning a Non-Defective Product Any discrepancies involving a return must be brought to the attention of Audio Direct within 30 days of the return.
Returning a Non-Defective Product Please allow 7-14 business days after your product has been delivered to Audio Direct for your return to be processed, and 3 more business days for the return to be reflected on your account.