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Returning Defective Products |
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Audio Direct will either send a replacement out immediately, and charge your account
for the new shipment, or will wait until the original product is returned before
shipping the replacement. Customer must notify Audio Direct with the option they
would like to choose. |
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Audio Direct will pay for the return shipping of defective or damaged products,
provided that it is replaced with the exact or similar model from Audio Direct. |
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All returns must be packaged in their original packaging, with all accessories included,
and have a copy of the original invoice with it. |
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All returns must be double boxed. |
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The customer is responsible for any loss or damage to products during return shipping.
Audio Direct highly recommends shipping via UPS or FedEx, and insuring the product. |
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No returns or credits will be issued for the following items: flat panel displays,
20-inch or larger televisions, projectors, projection screens, seating products,
acoustic treatments, special order products, and custom made products. If any of
these products are received damaged from transit the product will be replaced with
the exact or manufacturer's replacement model under Audio Direct's terms for a product
"damaged in transit". Any defect in these products will have to be repaired, by
the customer, under the terms of the manufacturer's warranty. |
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No returns or credits will be issued for blank media or batteries that have been
opened. |
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Final approval of any return is based upon receipt and inspection, by Audio Direct,
of the product. |
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Defective items must be reported to Audio Direct within 14 days of delivery for
the defective items to be replaced. |
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Defective items that are not replaced with the exact or similar model from Audio
Direct will be processed as a "Non-defective Product" return. |
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Returning Products Damaged in Transit |
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Products that are damaged while in transit will be replaced with the exact or manufacturer's
replacement model. |
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Damage must be reported to Audio Direct within 48 hours of delivery for the return
to be treated as a "Damaged in transit" return. |
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To report damage to Audio Direct e-mail info@audio-direct.com or call 1-888-628-3467. |
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Audio Direct will pay for return shipping of products damaged in transit, provided
that the product is being replaced with an exact or manufacturers replacement model
from Audio Direct. |
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Audio Direct will either send a replacement out immediately, and charge your account
for the new shipment, or will wait until the original product is returned before
shipping the replacement. |
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A return authorization must be obtained from Audio Direct prior to the return being
shipped back to Audio Direct. Products shipped to Audio Direct without a return
authorization will be refused. |
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All returns must be packaged in their original packaging with all accessories included,
and have a copy of the original invoice with it. |
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All returns must be double boxed. |
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Final approval of any return is based upon receipt and inspection, by Audio Direct,
of the product. |
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Products damaged in transit that are not replaced with an exact or similar model
from Audio Direct will be processed as a "Non-defective Product" return. |
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Returning a Non-Defective Product |
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A return authorization must be obtained from Audio Direct prior to the return being
shipped back to Audio Direct. Products shipped to Audio Direct without a return
authorization will be refused. |
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Most products that are not opened will have 90% of the product's sale price refunded.
Shipping is not refundable. Most products can be returned within 14 days from the
date of delivery. After 14 days a product cannot be returned. |
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Most products that are opened will have 85-80% of the product's sale price refunded.
Shipping is not refundable. |
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Return authorizations are valid for 14 days from the time of issue. After 14 days
the return will not be accepted. |
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All returns must be packaged in their original packaging with all accessories included,
and have a copy of the original invoice with it. |
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All returns must be double boxed. |
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All returns must be in usable condition with all instructions and accessories. |
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The ACTUAL shipping & handling costs will be charged to the customer at the
time of the refund. |
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The customer is responsible for the return shipping charges. |
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The customer is responsible for any loss or damage to products during return shipping.
Audio Direct highly recommends shipping via UPS or FedEx, and insuring the products. |
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Abused, mishandled, altered, or damaged products cannot be returned to Audio Direct. |
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No returns or credits will be issued on car stereo equipment that has been installed. |
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No returns or credits will be issued for blank media or batteries that have been
opened. |
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No returns or credits will be issued for the following items: flat panel displays,
20-inch or larger televisions, projectors, projection screens, seating products,
acoustic treatments, special order products, and custom made products. If any of
these products are received damaged from transit the product will be replaced with
the exact or manufacturer's replacement model under Audio Direct's terms for a product
"damaged in transit". Any defect in these products will have to be repaired, by
the customer, under the terms of the manufacturer's warranty. |
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Final approval of any return is based upon receipt and inspection, by Audio Direct,
of the product. |
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Any product that does not meet the above requirements will not receive a refund. |
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Any discrepancies involving a return must be brought to the attention of Audio Direct
within 30 days of the return. |
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Please allow 7-14 business days after your product has been delivered to Audio Direct
for your return to be processed, and 3 more business days for the return to be reflected
on your account. |
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